Voxco

VoxcoMulti-mode Data Collection Software

Merlinco are agents in UK and Eire for Group Voxco Inc.  For more information visit the Voxco website

Features

  • A single centralised database.
  • Survey software in multiple interviewing modes for more complex projects.
  • Controlled access to functionalities and/or projects.
  • Management of groups or individuals.
  • Creation and testing of questionnaires in offline mode.
  • Content, look and language of questionnaire depending on interviewing mode.
  • Mode may be changed during interview, including return to initial mode

Benefits

  • Simplifies the creation of survey projects.
  • User-friendly interface.
  • Web tools and question library.
  • Easy deployment.
  • Archival and retrieval of projects.
  • Quick mastering of the tool.
  • Easy monitoring.
  • Increased interviewer productivity through simultaneous outbound /inbound calling.

Predictive Dialler System

Features

  • Preview, power, and predictive dialling modes
  • Digital recording of partial or complete interviews
  • Intelligent predictive algorithms adapted for research needs.
  • Call-back priorities fully configurable.
  • Filtering of busy signals, faxes, answering machines, and wrong numbers.
  • Inbound IVR campaign management and call routing to queues with most appropriate interviewers.
  • IVR-based automated surveys as integrated data collection mode.
  • “Do not call” list tailored to market research compliance regulations.
  • Complete system designed to run with telephone interviewing solution (CATI).
  • Time zone management.
  • Monitoring of interviews (screen image and voice).
  • Scripting of advanced functions (multimedia, transfer, etc.)
  • Call blending for inbound/outbound operations
  • VoIP protocol: Session Initiation Protocol (SIP)
  • Supported codecs: G.711 and enhanced RTP (G.729A ,G.729AB, G.723.1)

Benefits

  • Up to 50% productivity gain by reducing interviewer downtime (up to 52 minutes of interviewer conversation per hour)
  • Minimises dropped calls through complete control on target drop rate (in %).
  • Predictive dialler adapts instantly to changing conditions.
  • Answered calls connected within one second.
  • Accommodates various combinations of traditional switched telephone networks (PSTN) and IP (VoIP).
  • Access to numerous VoIP services
  • Manages telephone lists in compliance with legal / ethical requirements governing market research sector.
  • VoIP brings flexibility on capacity increase
  • Easy and efficient in small to very large call centres

Online Survey Software

Features

  • WYSIWYG questionnaire editor.
  • Support for sophisticated logic.
  • Built-in questionnaire translator.
  • Customised survey look and feel.
  • Sophisticated management of survey quotas and objectives.
  • Intuitive easy-to-use and quick results reporting.
  • Real-time survey status, question statistics and crosstabs.

Benefits

  • Easy to use, thanks to well designed interfaces.
  • Visual richness of survey look and feel improves response rates.
  • Very powerful survey management tools.
  • Flexible email invitation tool.
  • Far-reaching questionnaire logic engine.
  • Efficient sharing of survey results in secure and customisable portals.
  • Scalable survey solution for enterprise and market research firms.

Mobile Survey Software

Features

  • Application accessible in SaaS (Software as a Service) mode via Web.
  • Runs in on-line mode (questions and responses downloaded as needed or when completed).
  • Also runs in off-line mode: if wireless link is weak, data are archived on the mobile until restoration of a better link.
  • Easy supervision of several surveys simultaneously.

Benefits

  • Instant accessibility allows collection of responses in real time (e.g. at a commercial event for instance).
  • Improved user experience by creating surveys with visually rich content incorporating images, sound and video just like Web surveys.
  • Widespread penetration to access wider spectrum of respondents.
  • Mobile surveys are seamlessly integrated with other collection modes of multi-media data collection

Social Media Monitoring Tool

Features

  • Advanced and flexible query parameters to choose from.
  • Fine-tuning of queries, based on initial results, before launching a project.
  • Semantic relevance assessment.
  • Integrated analytic tools and reporting capabilities (no need for manual process).
  • Drill down results for important concepts based on state-of-the-art text analytics algorithms.
  • Supports searches in English, French, Spanish and German.

Benefits

  • Access to entire social Web: social networks, blogs, microblogs, forums, newsfeeds, articles, etc.
  • Capability to focus research on specific web source types.
  • Improved insights through category drill-down features.
  • Analytic tools providing reliable conclusions and actionable information.
  • Saves costs usually associated with manual processes at analysis phase.
  • Improved business intelligence and decision making.