Multi-mode Data Collection Software
Merlinco are agents in UK and Eire for Group Voxco Inc. For more information visit the Voxco website
Features
- A single centralised database.
- Survey software in multiple interviewing modes for more complex projects.
- Controlled access to functionalities and/or projects.
- Management of groups or individuals.
- Creation and testing of questionnaires in offline mode.
- Content, look and language of questionnaire depending on interviewing mode.
- Mode may be changed during interview, including return to initial mode
Benefits
- Simplifies the creation of survey projects.
- User-friendly interface.
- Web tools and question library.
- Easy deployment.
- Archival and retrieval of projects.
- Quick mastering of the tool.
- Easy monitoring.
- Increased interviewer productivity through simultaneous outbound /inbound calling.
Predictive Dialler System
Features
- Preview, power, and predictive dialling modes
- Digital recording of partial or complete interviews
- Intelligent predictive algorithms adapted for research needs.
- Call-back priorities fully configurable.
- Filtering of busy signals, faxes, answering machines, and wrong numbers.
- Inbound IVR campaign management and call routing to queues with most appropriate interviewers.
- IVR-based automated surveys as integrated data collection mode.
- “Do not call” list tailored to market research compliance regulations.
- Complete system designed to run with telephone interviewing solution (CATI).
- Time zone management.
- Monitoring of interviews (screen image and voice).
- Scripting of advanced functions (multimedia, transfer, etc.)
- Call blending for inbound/outbound operations
- VoIP protocol: Session Initiation Protocol (SIP)
- Supported codecs: G.711 and enhanced RTP (G.729A ,G.729AB, G.723.1)
Benefits
- Up to 50% productivity gain by reducing interviewer downtime (up to 52 minutes of interviewer conversation per hour)
- Minimises dropped calls through complete control on target drop rate (in %).
- Predictive dialler adapts instantly to changing conditions.
- Answered calls connected within one second.
- Accommodates various combinations of traditional switched telephone networks (PSTN) and IP (VoIP).
- Access to numerous VoIP services
- Manages telephone lists in compliance with legal / ethical requirements governing market research sector.
- VoIP brings flexibility on capacity increase
- Easy and efficient in small to very large call centres
Online Survey Software
Features
- WYSIWYG questionnaire editor.
- Support for sophisticated logic.
- Built-in questionnaire translator.
- Customised survey look and feel.
- Sophisticated management of survey quotas and objectives.
- Intuitive easy-to-use and quick results reporting.
- Real-time survey status, question statistics and crosstabs.
Benefits
- Easy to use, thanks to well designed interfaces.
- Visual richness of survey look and feel improves response rates.
- Very powerful survey management tools.
- Flexible email invitation tool.
- Far-reaching questionnaire logic engine.
- Efficient sharing of survey results in secure and customisable portals.
- Scalable survey solution for enterprise and market research firms.
Mobile Survey Software
Features
- Application accessible in SaaS (Software as a Service) mode via Web.
- Runs in on-line mode (questions and responses downloaded as needed or when completed).
- Also runs in off-line mode: if wireless link is weak, data are archived on the mobile until restoration of a better link.
- Easy supervision of several surveys simultaneously.
Benefits
- Instant accessibility allows collection of responses in real time (e.g. at a commercial event for instance).
- Improved user experience by creating surveys with visually rich content incorporating images, sound and video just like Web surveys.
- Widespread penetration to access wider spectrum of respondents.
- Mobile surveys are seamlessly integrated with other collection modes of multi-media data collection
Social Media Monitoring Tool
Features
- Advanced and flexible query parameters to choose from.
- Fine-tuning of queries, based on initial results, before launching a project.
- Semantic relevance assessment.
- Integrated analytic tools and reporting capabilities (no need for manual process).
- Drill down results for important concepts based on state-of-the-art text analytics algorithms.
- Supports searches in English, French, Spanish and German.
Benefits
- Access to entire social Web: social networks, blogs, microblogs, forums, newsfeeds, articles, etc.
- Capability to focus research on specific web source types.
- Improved insights through category drill-down features.
- Analytic tools providing reliable conclusions and actionable information.
- Saves costs usually associated with manual processes at analysis phase.
- Improved business intelligence and decision making.