For downloads and client support information, visit

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Support is available from 9.30 am – 5.30 pm, Monday to Friday (excepting bank holidays),
for clients having a current support contract. Support may be obtained by the following methods:

Telephone +44 (0)20 7709 3000

When emailing, please use above address rather than a named person. This will ensure that your enquiry is dealt with in the event of your usual contact being unavailable. Include “MERLIN SUPPORT”, “MERLINPLUS SUPPORT”, etc as appropriate in the subject line.